Refund Policy
Effective date: 8 October 2026
Barbering and grooming services
We want every customer to leave happy. Please raise any concern during your appointment so your barber can put it right there and then.
If you notice a concern after leaving, contact us as soon as possible, ideally within 48 hours, at support@cutatwaterloo.co.uk with your name, appointment date, service, barber and a short explanation. We may invite you back so we can take a look.
Where a service was not carried out with reasonable care and skill, or was not what was agreed, we will offer:
• a free correction of the affected part of the service within a reasonable time;
• an alternative barber where appropriate; or
• a fair price reduction or refund where a correction is not possible or suitable.
We do not normally refund a change of mind about a style that was agreed and carried out properly. Please let us look before another barber alters the cut. This does not affect your statutory rights.
Cancellations and missed appointments
We ask for at least 24 hours' notice to cancel or reschedule. Missed appointments or late cancellations may be charged in full. If we have to cancel and cannot offer a suitable alternative, any amount you prepaid for that service will be refunded. Full details are in our Booking & Cancellation Policy.
Memberships
Membership payments are non-refundable once a billing cycle has started. You can cancel future renewals at any time and your membership will end at the close of the current cycle.
Products bought online
You can tell us you wish to cancel within 14 days of receiving your order, then return the goods within a further 14 days, unused and in their original packaging. Unless the item is faulty or incorrect, return postage is your responsibility. Sealed hygiene products cannot be returned once opened, unless faulty. Refunds go back to your original payment method.
Products bought in the shop
There is no automatic change-of-mind refund on in-store purchases. As a goodwill gesture, we may accept unopened, unused products with proof of purchase within 14 days. If a product is faulty, damaged or not as described, contact us and we will repair, replace or refund it in line with your statutory rights.
Gift cards and refund timing
Gift cards are not normally exchangeable for cash. Approved refunds are processed without delay; the time they take to reach you depends on your bank.
Contact
Email support@cutatwaterloo.co.uk, call 07758 151001 or write to CUT@CHEADLE, 14A High Street, Cheadle, SK8 1AL.